Effective Date: 01/01/2017
Last Updated: 15/04/2026
1. Introduction
Welcome to Creative Madness (“we,” “our,” or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.creative-madness.com.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Data Controller
For the purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the data controller is:
Creative Madness
15 Ikarou Str., Shop 2, 8041,
Pafos, Cyprus
Email: info@creative-madness.com
Phone: +357 96 400 221
3. Information We Collect
a. Personal Data
We may collect the following personal information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Company name (if applicable)
- Payment details (processed securely via third-party providers)
b. Automatically Collected Data
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Device information
- Referring URLs
c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. For more information, please see our Cookie Policy.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our services
- To process and fulfil orders
- To communicate with you regarding enquiries or purchases
- To send transactional emails and updates
- To improve our website and services
- To comply with legal obligations
- To send marketing communications (only with your consent)
5. Legal Bases for Processing (GDPR)
Under GDPR, we rely on the following legal bases:
- Contractual Necessity: To fulfil orders and provide services.
- Legitimate Interests: To improve our services and prevent fraud.
- Legal Obligation: To comply with applicable laws and regulations.
- Consent: For marketing communications and non-essential cookies.
6. Sharing Your Information
We may share your data with trusted third parties, including:
- Payment processors (e.g., Stripe, Payabl, etc…)
- Shipping and courier companies
- IT and website hosting providers
- Marketing and analytics providers (e.g., Google Analytics)
- Professional advisers (accountants or legal consultants)
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
7. International Data Transfers
Some of our third-party service providers may be located outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Typically:
- Order information: up to 7 years (for tax purposes)
- Marketing data: until consent is withdrawn
- Enquiry data: up to 12 months
9. Your Data Protection Rights
Under GDPR, you have the following rights:
- Right of Access – Request a copy of your personal data.
- Right to Rectification – Correct inaccurate or incomplete data.
- Right to Erasure – Request deletion of your data.
- Right to Restrict Processing
- Right to Data Portability
- Right to Object
- Right to Withdraw Consent at any time.
To exercise these rights, please contact us at [info@creative-madness.com].
You also have the right to lodge a complaint with the Cyprus supervisory authority:
Office of the Commissioner for Personal Data Protection
Website: https://www.dataprotection.gov.cy
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL encryption
- Secure payment gateways
- Access controls
- Regular security updates
11. Children’s Privacy
Our website and services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of such third-party sites and encourage you to review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Creative Madness
15 Ikarou Str., Shop 2, 8041, Pafos, Cyprus
Email: info@creative-madness.com
Website: www.creative-madness.com